Refund Policy

1. GENERAL DONATION POLICY

Donations made to Nellynne Ark Foundation are generally non-refundable once successfully received and recorded.

However, we understand that an error can happen. We will review legitimate refund requests involving circumstances such as duplicate transactions, an incorrect amount, or a payment made in error.

2. WHEN A REFUND MAY BE CONSIDERED

A refund request may be considered where:

• The same donation was accidentally submitted more than once.
• A payment was fraudulent, subject to verification and applicable payment-provider procedures.
• A technical or processing error resulted in an unintended duplicate charge.
• A payment was processed incorrectly due to a verified technical issue.

3. WHEN A REFUND MAY NOT BE AVAILABLE

A refund may not be available simply because a donor later changes their mind about making a charitable contribution, particularly where the funds have already been committed or used for charitable activities.

We will review each refund request individually based on the circumstances, the status of the contribution, whether the funds have already been allocated or used for charitable activities, and any requirements of the payment provider involved. A refund is not guaranteed and will be approved only where the Foundation determines that a refund is appropriate.

4. HOW TO REQUEST A REFUND

To request a review, contact us as soon as reasonably possible using the email address below.

Please provide:

• Your full name.
• Email address or phone number used during the donation.
• Date of the transaction.
• Amount and currency.
• Transaction/reference number, if available.
• A clear explanation of why you are requesting the refund.

5. REVIEW OF REFUND REQUESTS

Once we receive a refund request, we may review the transaction and request additional information reasonably necessary to verify the request.

Where the payment was processed through a third-party payment provider, we may need to coordinate with that provider before a refund can be completed.

Approval of a refund request is not automatic. We will communicate the outcome of our review to the requester.

6. PROCESSING OF APPROVED REFUNDS

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.

The time required for a refund to appear in the donor's account may depend on the relevant bank, card issuer, payment provider, or other financial institution.

Where a payment provider applies processing requirements or fees, the applicable procedures may affect how the refund is processed.

7. BANK TRANSFER DONATIONS

For donations made by direct bank transfer, refund requests will be reviewed individually.

Where a refund is approved, we may request sufficient bank-account information to return the funds safely to the original donor.

We will not request your online banking password, PIN, card security code, or other confidential banking credentials.

8. CHANGES TO THIS POLICY

Nellynne Ark Foundation may update this Refund Policy from time to time to reflect changes in our donation procedures, payment providers, legal requirements, or organizational practices.

The latest version will always be published on this page with the applicable "Last Updated" date.

9. CONTACT US

If you have a question about a donation or wish to request a refund review, please contact us using the information below.